Accessibility Action Plan 2026–2027
Purpose of the Exercise
- To correct the nonconformities identified by the September 2026 audit of the public website, starting with those that prevent the site from being used.
- Also correct the findings regarding the customer portal, which remains outside the declared scope but is subject to the same requirement.
- Publish the accessibility statement and open the reporting channel.
- Implement controls to prevent non-conformities from recurring.
- Train the staff who design, develop, and maintain the website.
Timeline
| Period | What’s Done | Who |
| September through October 2026 | Issues present on all pages: shopping cart panel and product viewers cannot be navigated using the keyboard, no skip-to-content link, hidden errors in the contact form, homepage carousel with no stop button, missing alternatives in the footer | Periscope |
| November–December 2026 | The checkout process: form labels and error messages, shopping cart and payment announcements for screen readers, color scheme contrast issues, display on small screens, missing page titles. Processing of the content library—alternative accessible content provided upon request.
Followed by recalculation of the accessibility score, publication of the accessibility statement, and opening of the reporting channel |
Periscope and Polaire |
| January–March 2027 | Remaining issues and robustness: focus visibility, notification of new window openings, site map, error page, and corrections to the customer portal. Follow-up audit | Periscope |
| April through August 2027 | Content and people: transcriptions of videos for best-selling products, export templates for new documents, training for the technical team and contributors. Integration of the customer portal into the declared scope.
Year-End Review and 2027–2028 Action Plan |
Polaire and Periscope |
Follow-up
- • Each action results in a tracked ticket linked to the audit finding that prompted it.
- • Monthly meeting between the Polaire liaison and the service provider, reviewed at the end of each period.
- • Metrics published at the end of the fiscal year: compliance rate, open and resolved non-conformities, response time to reports, number of people trained, transcribed videos, and accessible documents.