Frequently Asked Questions
Find answers to frequently asked questions about our products, vehicle compatibility, ordering, shipping, returns, and customer service.
How can I tell if snow chains are compatible with my vehicle?
To find the right snow chains for your vehicle, use our compatibility search tool. You can search in three ways:
- by entering your license plate number,
- by selecting your vehicle’s make, model, and engine type,
- by entering your tire dimensions.
If you use a “by vehicle” search, the tool will only show you products compatible with your vehicle.
If you search “by tire,” we recommend checking the recommendations in the manufacturer’s manual, as some vehicles require specific equipment (compact chains or front chains).
Are Polaire snow chains certified and compliant with the law?
Yes. Polaire snow chains comply with current regulations and meet the requirements of the Mountain Law when the use of chains is mandatory.
All of our models of chains and snow socks also comply with the main European standards applicable to winter equipment. Certifications are listed on each product page.
Where is my nearest Polaire retailer?
To find a local retailer: enter your ZIP code or city and enable geolocation to find retailers near you.
- To find an online retailer
Is there a warranty on the products purchased?
Yes, all of our products are covered by the legal warranty of conformity. The duration and specific terms are listed on each product’s page.
How can I track my order and find my invoices?
To track your order or download your invoices, log in to your customer account at polaire.eu.
Once you're logged in, go to the "Track My Orders" section. There you'll find your purchase history, the status of your orders, and your invoices available for download.
What are the available return and exchange options?
You have a withdrawal period during which you can return an unused product. You can request a return through your customer account, which will generate the corresponding shipping label.
Are the products suitable for all types of vehicles?
Most vehicles are covered, but certain configurations (such as narrow wheel wells) require a specific part number. The compatibility selector will help you find the right product.
How do I install my roof racks?
Chaque modèle est livré avec une notice de montage. Veillez toujours à respecter les couples de serrage indiqués dans la notice.
Installation videos are also available on our YouTube channel to guide you step by step.
What should I do if my package is damaged?
When you receive a package, it is essential to check its condition in the presence of the delivery person.
Here are the steps to follow if there is a problem:
- Condition of the package: If you notice visible damage, you have two options: You can refuse the package or ask the delivery person to note clear and specific reservations on the delivery slip, along with a signature and the date.
Please note that general remarks such as “package refused,” “package damaged,” “package broken,” “package repackaged by DPD,” “package subject to unpacking,” etc., are not accepted because they are not specific enough. - Be specific in your reservations: damaged goods, product X is unusable/unsellable, product X is missing…
- Take photos: Document the issue by taking photos of the package and the damaged items.
- Contact us promptly via the contact form, including the photos, a description of your claims, and a copy of the shipping invoice.
We will process your request as soon as possible to find a solution.
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